I went to bed early last night but before I did I ordered a 6.00 a.m. wake up call and an early breakfast. Can you imagine my surprise when I woke up at 6.30 a.m. with no wake up call and no breakfast waiting for me. I immediately went to see the staff and found them still asleep. Can you believe that? I couldn’t. I woke them both up and complained first to the manager (the tall person) for forgetting my wake up call and then to the head chef (De) for the absence of breakfast. The tall person told me to ‘fill out a complaint form’ and went back to sleep. Fortunately, De’s customer service skills were much better and she got up and gave me a yoghurt.
I’m still waiting for an apology and a complaint form.